Wrong Item

Last Updated at 2016-09-08 17:24:44 UTC

Although our standard for quality is uncompromising, there have been rare incidents when our warehouse team has made a mistake on an order. If you happen to receive an incorrect item from us, don't worry - we'll take care of it quickly and hassle-free!


All you need to do is click here to go to After you enter your email address and order number, you can select which item(s) were incorrect, as if you were going to return them. In the box that says "Select a Return Reason", choose "Wrong Item Received." Simply follow the instructions on the screen and select whether you'd like a refund or a replacement.


As soon as we receive your email and verify the error, we will issue an immediate priority replacement shipment with the correct item. If applicable, we'll also email you a prepaid return shipping label so you can send the incorrect item back to us for free.